Pre-Sales

How long do I have to wait, after placing an order, before my server will be available?

The order process is entirely automated. Assuming there are no problems in processing your payment, your servers will be available within a matter of minutes. You will receive several emails containing account information.

When I order a server, where will the server be located?

We hosts servers all over the world, and are constantly adding new locations. When you place your order, you will be able to chose a location near you.

I am interested in ordering a Battlefield 2 server, however I don't want to have to learn BF2CC. Do you provide a web admin of some kind?

All servers come with a full-featured web admin, allowing you to manage your server's status and configuration. It also provides some limited support for issuing RCON commands. However, we still recommend using BF2CC for BF2, and provide demos to allow you to become more familiar with using it.

What all can I do with my game server? Can I upload custom maps or mods?

Yes, you may upload any maps and mods you like. Many customizations come pre-installed in your web admin, ready to be used. Please note however that we cannot support custom changes unless they were provided by us, so be sure you know what you are doing.

Ordering Issues

I placed an order for a server, but I never got any confirmation emails. Was my order received?

Our automated ordering process sends several emails during the order process, both for billing receipts as well as account information. If you do not receive any of these emails, odds are you are using a free email account (i.e. Hotmail, Yahoo, etc.). Many of these free email services are unreliable and will discard your order emails as spam. It is highly recommended that you use a real email address for your order, such as one provided by your ISP or personal website.

(Alternatively, you could register for a free Gmail account, and use it when placing your order. Gmail is one of the few free email providers that properly handles non-spam emails.)

Web Admin Issues

Why is my account suspended?

Your account is suspended because you did not pay your services in time. No worries, press the Payment , under the banner, on this website. We suggest changing your email or making sure you are recieving ours.

Whenever I try to login, I'm taken back to the login page. What's wrong?

You may need to enable cookies and/or clear your stored passwords.

Cancellations

How do I cancel my service?

There are two ways to cancel your service, depending on the payment method used: