Knowledgebase Need Help With An Order - Live Sales Online
How To Perform A Traceroute To Your Server Hostname or IP
How To Create A Traceroute Using WinMTR To Your Server Host name or IP
When you connect to your Clanwarz Service, your traffic has to go through several intermediaries before reaching our servers. The traffic goes through your local router, your Internet service provider’s routers, onto larger networks, and so on.
Traceroutes shows us the path your traffic takes to reach our servers. It also displays the delays that occur at each stop. If you’re having issues reaching or staying connected to your service and the service is online and working properly for others, it’s possible there’s a problem somewhere on the path between your computer and our servers. A Traceroute will show us where that problem is.
You can also submit a Traceroute for the people in your group. Please give them a link to this page and after they have performed the Traceroute, open a support request and attach the file to a ticket. If more than one person is having issues, it is possible they are following the same route or passing the same network at that time. Zip or compress all Traceroutes into one file and attach the compressed file to the support ticket.
Step 2 - Click The Image Below And Type - what is my ip
Step 3 - Unzip Folder - Enter The Appropriate Folder - Double Click WinMTR.exe
Step 4 - Type Your Service IP or Host-name - Click Start To Run WinMTR
Step 5 - Click Export TEXT - Desktop - Save Text File As Your IP
Step 6 - Attach the text file to a support ticket. Login and Open A Support Request.
It is important that the service owner opens the support ticket. Doing so helps us track Network related issues. Remember you must be logged into your Clanwarz account before you open a support ticket at all times.
The Clanwarz Guarantee
All Services come equipped with our custom Control Panels which enables you to perform all your admin functions via the Internet. If you would like to preview a Clanwarz service, please contact us on Live Chat, and we will create you a service in a location nearest you. Remember everything at Clanwarz comes with a Money Back Guarantee so please order with confidence.