Knowledgebase

How To Create A Traceroute Using WinMTR To Your Server Host name or IP

When you connect to your Clanwarz Service, your traffic has to go through several intermediaries before reaching our servers. The traffic goes through your local router, your Internet service provider’s routers, onto larger networks, and so on.

Traceroutes shows us the path your traffic takes to reach our servers. It also displays the delays that occur at each stop. If you’re having issues reaching or staying connected to your service and the service is online and working properly for others, it’s possible there’s a problem somewhere on the path between your computer and our servers. A Traceroute will show us where that problem is.

You can also submit a Traceroute for the people in your group. Please give them a link to this page and after they have performed the Traceroute, open a support request and attach the file to a ticket. If more than one person is having issues, it is possible they are following the same route or passing the same network at that time. Zip or compress all Traceroutes into one file and attach the compressed file to the support ticket.

It is important that the service owner opens the support ticket. Doing so helps us track Network related issues. Remember you must be logged into your Clanwarz account before you open a support ticket at all times.